Stories of our clients' successes!

  • "Thank You for Your Hard Work and Attentiveness!"

    Thank you for your hard work and attentiveness. We’ll continue to refer family and friends! Ross made us feel like we were the only clients he was working with!

  • "His Generosity and Follow Through Shine Again and Again!"

    We have nothing but positive things to say about Ross. Our home search in Seattle was mostly remote, as we were living out of state. From the very beginning Ross was considerate and cognizant of our time constraints and he was diligent to follow up with any question or concern that we raised.

    We began looking at home with another company, but they weren't able to find new construction, non-listed homes very easily. On our own we found a home that we were curious about and contacted the listing agent. That agent referred us to Ross who then was able to show us one that hadn't been listed. We had a very tight schedule as we were ending out week long search that afternoon and flying back to the previous state we lived in. The first home we saw with Ross, we put an offer in and it was accepted. Ross recognized that we were potentially "settling" on the home. He was concerned it didn't have everything we were looking for and he wanted to be certain it was the right fit for us. Ross took us to City Hall to find answers we had about property lines and additions. He worked closely to counsel us and we agreed that the home just wasn't right. while we thought this could impact our client/agent relationship, it turned around to really help build our relationship and solidify our true needs in a home.

    We continued to fly back to Seattle every week for a few days at a time and Ross would graciously assist with our pick up and drop offs at the airport. He even had us keep one of our cars at his home for a period of time before closing. Once we determined the next home for purchase, Ross made sure our offer was solid and it was accepted, blow list price! In this market that is not a common occurrence. Since we were still out of state, Ross coordinated to meet with the builder and all the other services that were needed. Once closing and possession took place, we saw a few items from the blue tape walk through that hadn't been completed. Ross worked with the builder to begin completion the following week.

    In addition to his kind personality, he also makes the process less anxiety filled because he is calm and well intended. Working on a major home purchase out of state is stressful. Ross worked towards making sure we were always updated with progress. Without pause we would highly recommend Ross, especially for relocation. His generosity and follow through shine again and again.

  • "We Really Enjoyed Having You on Our Team!"

    We really enjoyed having you on our team. After looking at houses with another realtor for over 6 months - we were pretty much not hopeful - but you made the whole process so great! You did everything that we needed you to do in a timely fashion and did it well. Your communication and availability were the things we can't compliment you enough on - whenever we had questions you were there. So thank you again! You are doing everything right and anyone would be lucky to have you working for them! :)

  • "I Will Certainly Use Ross Again to Sell My House!"

    I am writing to provide my strongest endorsement of Ross Hartwich as a realtor. Ross excelled in all phases of the real estate process - from deep knowledge, which aided in the house hunt, to exceptional customer service and responsiveness, which was critical during the closing process, to his follow through in getting us fully settled in our new home. Bottom line - Ross was a dream broker who greatly exceeded all expectations.

    Ross has detailed knowledge of home renovation, which proved extremely useful in the house hunting process. The homes I looked at ranged from 20-100 years old, and their needs regarding updating and maintenance also fell along a wide spectrum. Without a background in this area myself, I really had little knowledge about the time, costs, and other challenges (e.g. permits) that go along with renovating or updating a house. For these scenarios and for houses that were already updated by the previous owner, Ross was able to give us sound advice regarding what we would be getting ourselves into. He provided candid feedback when asked, but never provided an unsolicited view regarding the aesthetics or other matters of personal taste in a house. In other words, he put the customer first, and drew on his background to help them make the best decision that was right for their needs. Ultimately, this helped us make our choice of home with greater confidence than we otherwise would have had.

    Once we found our house, Ross also proved to be an exceptional negotiator and excelled during the contract and closing process, where his responsiveness was second to none. Ross' counsel on our entering offer and negotiating strategy proved spot on: we got the house we wanted on our first try; we paid slightly less than we were expecting; and because Ross was able to move so fast and conduct personal outreach with the seller's agent, we avoided a bidding war. Throughout the contract and closing process, Ross was always reachable and was incredibly responsive. Even better, he often didn't wait for us to call. Instead, he anticipated questions and took the initiative to reach out, and walk us through our questions or the next steps in the process. He took a complicated process, made it simpler and easier, thereby taking the worry out of it for us.

    Ross understands that his role as an agent doesn't stop once the contract is accepted. Instead, he went the extra mile to ensure that we got moved in and settled as seamlessly as possible. For example, Ross used his network of vendors to help us arrange painting, carpeting, and moving services immediately following closing, but prior to us moving in. This ensured the moving process was both efficient and smooth. And, best of all, the house already felt like ours once we moved in. In addition, Ross did a number of small things that just made the move a little better; for example, he brought us over dinner the night of our move knowing that we wouldn't have all of our kitchen items unpacked. For big things or small, Ross is incredibly thoughtful.

    In sum, there is not any aspect of my experience with Ross where I was disappointed. I hope we stay in our home for a long time. But if we ever move, I will certainly use Ross again to sell my house. In the interim, I am already recommending him to as many people as I can.

  • "You'd Do Well to Work with Ross Hartwich!"

    Rarely is it easy to offer unhesitating praise for someone who has helped you in the plying of a trade. Ross Hartwich inspires such praise in me. I was in need of a new home, and I was, like many these days, unspeakably busy with ongoing commitments. I was going to require a really energetic alliance. I had spent a year or so relying on another agent who just didn't have that steam. Then I met Ross at an open house--he enthusiastically helped me make sense of the place I was looking at, to a level of probing specificity I had not encountered before. He took immediate and genuine interest in getting a feel for what I was drawn to, and after this first conversation, I was moved to contact him and enlist his services. Then, it was a matter of months, and this very particular and demanding customer found himself being helped into a home of remarkable rightness.

    Ross happily drove me to have a thorough look at every place either of us thought just might have a chance of being a good fit. This venture ranged into the dozens within weeks, but I found myself buoyed up by his optimism. I learned a great deal along the way, rapidly becoming a more deeply informed house-hunter. He spent time with me over snacks and coffee, offering reflections and insights, and he cultivated a thoughtful interest in how my search for a home fit into the larger scheme of my life.

    When he saw me getting excited about a house about which he had concerns, he cautioned me. When he believed I might benefit by another look at a place I'd passed on, he encouraged me to go back there with him. When he saw my eyes grow weary with looking, he suggested a break. And, a good few times, when he heard discouragement in my voice, he reminded me confidently that something right would come along. And of course he was accurate.

    When I did find the house I wanted to make my home, he offered every conceivable assist to help make it mine. He provided many hours of detailed strategic support, without which, I am sure, my offer would ultimately not have been accepted. And, once the house was mine, Ross continued--indeed, continues even now, months later--to help me in a variety of ways with the protracted business of making the changes that optimize and personalize a house for the long term.

    I can see that Ross Hartwich is among those who love people generally, who take pleasure in playing parts in others' lives, and who find meaning in facilitating others' searches for fulfillment. Ross loves his work--you can see it, and he says it. He comes with a fine and rich combination of skill, inspiration, insight, savvy, and experience, as well as an openness to being surprised, an ability to stay on his toes and notice the unexpected. I did not imagine that I would wind up having such a good time searching for a house, especially in such a mad market as has recently prevailed. But I--no, we--really did have a great time, and it all went so very well! Ross's energy is incomparable, well-directed, reliable, and high-spirited.

    If you want to find a home here in Seattle, you'd do well to work with Ross Hartwich. You can tell him I said so.

  • "It Was Truly a Pleasure to Work with Ross! "

    Ross was our buyer agent as we looked for a beach home in the San Juans and Whidbey Island. When we found a place that we were interested in Ross was very prompt to research the property, provide background information, set up viewing times, research comparable properties, and find geotech engineers as needed. Even though we have been homeowners for over 30 years we were novices to the current purchasing process. Ross’s wealth of knowledge and attention to detail gave us full confidence as he led us through each step of the process making us feel more at ease, in fact, he made the whole process enjoyable. He was very thorough and prompt in his communication with us and with his team. We appreciated him sharing his vision on the potential of the property based on his own experience of home and property renovations. Knowledge, experience, integrity, hard work, and creativity are all strong characteristics of Ross.

    Ross is professional, personable, and makes a good impression when working with other agents/seller. We found that to make a crucial difference. We appreciated how Ross introduced himself and us to the neighbors. We were able to ask the neighbors about the property and found them to be a great source of valuable information. Ross is an excellent negotiator and knows when to push and when to back off. Ross’s knowledge of the market and negotiating skills allowed us to purchase our beach home at a significant savings.

    Ross’s great relationship with his capable team provided a smooth transition each step of the way, from inspections (he was present for all of our house/property inspections) to securing needed loans. He recommended an excellent mortgage broker who worked in concert with him to help us through the necessary steps in a timely manner. We were out of town during most of the process and with Ross’s help we were able to handle the majority of the paperwork on- line. This on-line access was very helpful to us.

    Ross treated us attentively as though we were his only clients and yet we knew we were one of many! If we are ever in the market to sell or purchase another place, there is no doubt in our minds that Ross would be the person we would call. We would not want to be represented by anyone else. It was truly a pleasure to work with Ross!

  • "Ross is EXCELLENT, Hands Down!"

    Being a single female first time home buyer in the Seattle was daunting, to say the least. I started the housing search with vague sense of what I was looking for and not 100% sure I would ever be able to find it. Ross came highly recommended through friends who had recently purchased a home in Seattle. He was a HUGE asset and can't imagine having gone through the process without him. He was incredibly helpful in guiding me every step of the way and making it feel much less formidable (and actually enjoyable). I never felt pressured or rushed. He helped me to distill exactly what I was looking for and to educate me on all aspects to consider when purchasing my first home. He remained optimistic and encouraging. I always felt like I was his one and only client: very responsive, flexible and frequently available at a moments notice.

    Ultimately, it took me close to a year before I eventually found the home that I ended up buying. By the time I found my "dream home" I felt confident, prepared and knowledgeable. Ross helped craft a highly competitive offer that ultimately beat our seven others. He exceeded my expectations of his role as a realtor in multiple regards. After I was settled in my new home, Ross continued to make himself available: he helped unstick my windows that were painted shut, lent me tools, gifted me a black and white copy of a 1918 photo of the home, and remained available for anything that came up.

    Ross is EXCELLENT, hands down. If possible, I would give him more than five stars. If you're looking for one of the best realtors in Seattle, look no further!

  • "Impressed by Your Professionalism and Knowledge!"

    Thank you for making the process of selling my home relatively easy. I watched my neighbor sell his home and he didn't get nearly the support from his agent that I received from you.

    Even my architect friend was impressed by your professionalism and knowledge.

    Thanks so much.

  • "He's the Only Agent We'll Work with in the Future!"

    Ross is a wonderful, kind, and caring agent that really made our first home buying experience a great one. I really don't think my wife and I would have gotten the house we were after if it weren't for his experience and professionalism. Can't speak highly enough of him. Ross does an excellent job of guiding you through the process, making sure you understand everything, and finding the right house for you. He's the only agent we'll work with in the future for sure!

  • "Ross is One of the Best Realtors That I Know!"

    Ross is one of the best realtors that I know. He is personable and engaging and professional and goes out of his way to understand my needs. I never get that salesman vibe and always enjoy working with him.

  • "My Husband and I Had a Great Home Buying Experience with Ross!"

    My husband Ben and I recently completed the home buying process (for the first time) with Ross as our guide and broker, and we were quite satisfied with the service he provided us. His knowledge of the local real estate market, friendly personality and untiring willingness to work with us on our terms made him an invaluable asset during our house hunting experience.

    Ross's professional understanding of the real estate market in Seattle, along with his considerable experience living here made us feel at east with his suggestions and opinions provided whenever we requested them. Being first-time homebuyers, we were sometimes confused by unfamiliar terminology and the general bafflement that is buying a piece of property, and Ross was always glad to translate for us in plain English. There really wasn't ever a question that we asked him about the various properties we looked at and researched that he wasn't able to answer in a way that made sense to us. When we were just starting to look at listings and were sniffing out a broker to work with, we were impressed with Ross's friendly, non-aggressive personality. He didn't seem so much a salesman as simply a concerned friend who wanted to help us make the best and most informed decision possible about hour home. My husband and I use public transit, walk, or ride our bikes to and from work most of the time, which sometimes made it a challenge for us to get to open houses or viewings during the work week. However, Ross was always more than willing to pick us both up from work as well as transport us either back to the office or home after a real estate outing. We greatly appreciated his going to extra mile in this way (literally) to make the home hunting processes easier to fit into our busy day-to-day lives. His flexibility and understanding of our needs as customers truly set him apart from the competition.

    My husband and I had a great home buying experience with Ross.

  • "I Will Be Happy to Share My Experience!"

    When I first contacted Lake & Co., it was because I wanted to get some advice from an agent, not necessarily to hire, but because I was having some issue with the agent I was working with at that time from another company. Ross Hartwich answered my call, and little did I know how lucky I was that he was available to chat with me that day.

    A few days later we met up, we talked about the problem I was having while he showed me a house per my request, and he gave me the best advice and support he could, even though he had no obligation to provide me any support at that time since we were not in a working relationship.

    After a few weeks, because of the encouragement I received from him, I was able to stand for my rights and resolve the problem I had with my former agent and his company, and received a full refund for the earnest money that I had lost due to a shortcoming by my former agent.

    At that point, contacted Ross again, and asked him to be my agent to find a home. I was on a time limit and really wanted to find a house before the end of summer, and after looking at a few houses with him I decided on making an offer on one of them with full support from Ross, who was so swift and responsible and right there for me every day that we were able to close the deal in a really short time, in about a couple of weeks. Because I reside on Whidby Island, Ross always made himself flexible to meet my ferry schedule and short availability; he kept in touch and constantly made sure everything was running smoothly, that nothing was falling through the cracks. He attending the home inspection and water/sewage pipe inspection even when I couldn’t be there.

    The transaction went well and even after I had signed the papers, Ross did not just disappear—he followed through to make sure the house was in good shape, offering to take the trash out when I was not here, adding padlocks to our gates to make sure our dogs don’t escape, he bought a water hose for the garden and watered our plants during the hot summer days; he even covered for the cost of getting a full inspection report rather than just being satisfied with brief pre-inspection notes so that I have all the information I need for managing the minor repairs and recommendations from the inspector.

    After the deal was closed, and when school started for us on the island, I got extremely busy and my availability to be in Seattle became less than expected, but even then Ross was always there for me, following up on things, giving me recommendations, making sure I was happy with the house and asking if there was anything else he could do. I didn’t have anything much to ask, as he had already done more than I would have imagined or expected from an agent. Ross is a sincere man; he works hard to help his clients not just because it’s his “job,” but also because he IS a nice mane with a caring heart. He knows what customer satisfaction means and what it takes to make that happen, and he will even go beyond that. I knew I c[ould] count on him and that I was in good hands.

    Last but not least, I want to express my very belated and biggest THANK YOU to Ross Hartwich, who transformed my stressful home-buying experience this summer into a wonderful, satisfying experience. It would not have been this easy if it wasn’t with his help. I wholeheartedly recommend Ross to anyone who is buying a house. He is a 5-star broker! I will be happy to share my experience with any potential Lake & Co. client in the future.

  • "Ross Was Invaluably Helpful!"

    Ross was invaluably helpful with the sale of my condo. Being out of state, Ross went above and beyond taking care of all small details which I could not. He is knowledgeable and thorough, couldn't have asked for a better agent!

  • "Thanks for All Your Help!"

    Thanks for all your help during the process. We appreciate very much the fun process and the warm friendship!

  • "You Definitely Went Above and Beyond!"

    Thank you so much for helping me fin the perfect townhouse! You are an amazing broker-- I really lucked out. You definitely went above and beyond the call of duty in every sense. You are very patient, accommodating, and most importantly, knowledgeable of the whole process. You made what could have been a very stressful process FUN.

    Thank you!

  • "You Made Everything So Easy!"

    Thanks Rachel. You made everything so easy!

  • "Great Experience!"

    Ross was wonderful to work with, and we felt like we were in the best hands possible throughout the entire process. He provided great advice and wisdom, but also supported us in our decisions-- doing everything he could to make sure we had the best chance to get the house we truly wanted. Following our purchase, he's made sure we have everything we need and gone the extra mile to help us get settled in. Great experience and we're thrilled with our new home.

  • "Thank You for Everything! "

    Thank you so much for everything you did for us during our house hunting process! Thanks for being an awesome party bus/van driver. I appreciated your flexibility in always taking us around last minute and your willingness to see a few sketch places Josh and I put on the list. Your humor made what I was expecting to be a painful process way, way more fun than I could have imagined! Thank you for everything!

  • "We Are Very Happy with Our Whole Home Buying Experience! "

    We are very happy with our whole home buying experience!

    Thank you so much! You were a huge part of making this process so easy for us.

  • "Appreciate All the Help!"

    Appreciate all the help with the home buying process! We had some big fears going into this process and you made those go away. Totally will be sending our friends to you as they get ready to buy, too.

  • "I Can't Recommend Ross Enough!"

    One day while getting in the car with Ross, (Ross is awesome and picks his clients up to tour homes) I noticed he had a bunch of tools in the back of his car. He was apologetic for the noise they were making. It wasn't bothering us at all and we later learned he was dropping them off with a former client who found a home and needed tools. This is one small example of the awesomeness of Ross.

    We are first time home buyers who barely scraped enough to buy a home in the madness of the Seattle market, and we needed a lot of guidance and strategy to help us navigate not only the first time home buying process, but the illogical nature an over saturated low inventory market. Ross had helped fellow friends and colleges which made the decision easier but after interviewing a few other realtors, we knew he was the one.

    Ross is the realtor you want on your side. Not only does he brings years of experience in the Seattle market, as a bonus he used to remodel homes in the Seattle area so he knows a lot of the pitfalls we needed to consider. Oil heat? Galvanized pipes? Years left on a roof? Foundation type? Electrical? Siding? Flooring? Heating? All things he can recognize and point out as a consideration for purchase. We could also give him a list of homes on a Monday and we were out looking at them on Tuesday. He also spent a few weekends taking us on tours and it didn't matter how far apart they were.

    He is also VERY patient. We had a lot of questions and no matter the time of day or frequency, his response was always prompt and well thought out. As a great realtor should, Ross helps to guide the purchase rather then inject his opinion. He looks at the whole picture and asks questions to help us understand how the different aspects of the home and purchase fit into our needs and budget. However he had no issues saying a house was solid or needed a lot of work to be comfortable.

    Ross is also committed to the sale. Based on our fist few offers, all losing to bids 10-30% over asking, or homes with multiple per-inspections/offers, we were becoming a bit discouraged on the entire process. Due to the constraints of our budget and down payment, we knew we needed to be creative and re - strategize on approach. When we finally stumbled into a house we had a chance at buying, knowing the competitive nature of this market, Ross jumped into action. He spent a Saturday with us scheduling (and un-scheduling) pre-inspections, communicating with the listing agent, guiding us on our offer, earnest money, contingencies, escalation, and making sure we had all the offer documents in place. When it looked like we were going be out bid, he continued to work with us until the later evening on Sunday, re-negotiating with the listing agent and sellers, gave us some solid advice, and our offer was accepted on Monday afternoon, even beating out a higher offer. Even after mutual acceptance he came to our workplace to pick up our earnest money check and hand delivered critical documents to the sellers escrow agent to make sure the process moved smoothly.

    I can't recommend Ross enough. We could have "tried" to save a few dollars by going through a service like Redfin but I can tell you we would have never had a chance in this market where a skilled and knowledgeable agent is required. Now I'm very excited to be on the receiving end of Ross's tool library for our new home needs.

  • "Ross is Dedicated, Extremely Responsive, and Got Us a Great Deal!"

    We recently purchased our first home and Ross Hartwich was our broker. My husband, Tomas, works at Google in Fremont and I stay home with our 18 month old son. When we started the house search we were very overwhelmed. Especially after hearing hearing horror stories from friends about bidding wards starting on houses. Tomas wanted to be able to walk or bike to work, so the areas we could live in were a little limited.

    After meeting Ross, he sent me new properties to look at every day. We had a Queen Anne night, Wallingford night, etc. It really helped being able to see several houses in one neighborhood so that we could get a good feel for [it].

    Prior to making an offer on our house in Phinney Ridge, Ross came over and let us spend some time so we could envision our life in the new house. Ross is dedicated, extremely responsive, and got us a great deal on a house.

  • "Thank You for All Your Help!"

    Thank you for all your help! You went above and beyond for us.

  • "We Really Can't Recommend Ross Enough!"

    Ross really is as good as it gets in Seattle's crazy real estate market. He helped us buy our home in Seattle 3.5 years ago, after a somewhat picky, several month long search. We loved our home, and continued to rely on Ross for his home renovating and resale expertise as well as his extensive list of local contacts to help do some projects around the house.

    When it came time to sell our home, despite several agent referrals from friends, we had no doubt we would ask Ross to help us again. In just a few short weeks, he was able to help us get the house on the market to take advantage of the spring selling season. He had a thorough list of ideas/easy fixes to get our home in top shape for showings, as well as a list of readily available contacts to do some painting and maintenance. Not only is he extremely knowledgeable about the market, he is also personable and compassionate, realizing how emotional selling a home can be and able to talk us through any concerns without ever pushing any agenda on us. When we put the house on the market, even this crazy market, we were still stunned and thrilled with the results. Our home received multiple offers well over what we expected and we know it was because of Ross's knowledge and assistance in getting our home to shine.

    Though we know he must be very busy, Ross always makes us feel as if we are his most important clients and has been readily available by phone or in person to answer questions, calm worries, or relay information. He excels at making the steps toward closing go as smoothly as possible for all parties and eliminating our stress as much as possible. We really can't recommend Ross enough, and we're looking forward to having Ross on our side once again as we purchase our next home!

  • "Many Thanks Ross for Making Yourself As Available As Possible!"

    Many thanks Ross for making yourself as available as possible, researching our options [at the Seattle Department of Planning and Land Use], and helping us see it through!

  • "Thank You Ross for Making This Process a Pleasure!"

    Living in Idaho, and selling a home in Seattle, with absolutely no free time, seemed to be a near impossible task. How could we get the house ready to sell, after 4 years of renters? When would we find time to move our things into storage? The yard is a mess, when are we possibly going to be there to clean up and make it presentable? How will we afford to do all this? One meeting with Ross and it all became clear and easy.

    Ross immediately laid out the plan for us. He would have the folks he works with come in and re finish the hardwoods, paint the inside of the house, fix and repair everything that needed fixing. He could arrange to have the yard cleaned up and new plants, etc., would make it look like new. If I arrange for a storage unit, Ross could even get the yard workers to move all of our stuff into storage and dispose of anything that was no longer usable.

    How could we afford all this? Ross set those fears to rest and guaranteed a price range we could afford. Not only would he arrange to have all the work needed to maximize the sell ability of our house, get us moved out and have the house staged for showing, but also would arrange for us to settle these expenses with the funds generated by the sale and closing of the house!!

    This all sounded great!! We set the date to list the house and we returned to Idaho to continue our life. 1 week before that date, while in Seattle on business, this being my first trip back since our original meeting with Ross, I had no idea where we were in the process. Much to my chagrin, Ross had followed through on every piece of the plan he set forth in our first meeting. He even showed up to help me move the final pieces of furniture out of the house for his guys to move to the storage shed I had arranged. As we did this, the stagers showed up and by the end of the day the house looked amazing and was ready to list.

    Best of all, after 5 days on the market, our house was sold for about $80,000 over the price we listed it for. Ross's prep work, professional approach and knowledge of the Seattle market, yielded a sale well above our expected selling price. With a few electronic signatures, the whole deal closed about 1 month after the day our renters moved out. We are already in contract and about to close on our dream home here in Sun Valley ID.

    I would recommend anyone selling, or buying a home, in the Seattle area, take advantage of this amazing resource!!

    Thank you Ross for making this process a pleasure!!

  • "Ross is a Wonderful Person!"

    Ross is a wonderful person. He listens to our needs, concerns, and requirements. We are the first time home buyer. Ross help out during the entire process and educate us a lot. He always pt our needs above everything and he does not settle with a "so so" house. He find us a house that fits all of our requirements. He let us control the whole process from making an offer to closing the house. Thank you!

  • "We Really Enjoyed Having You on Our Team!"

    We really enjoyed having you on our team. After looking at houses with another realtor for over 6 months - we were pretty much not hopeful - but you made the whole process so great! You did everything that we needed you to do in a timely fashion and did it well. Your communication and availability were the things we can't compliment you enough on - whenever we had questions you were there. So thank you again! You are doing everything right and anyone would be lucky to have you working for them! :)

  • "We Are Thankful for His Work Effort!"

    Ross Hartwich went over and beyond the call of duty as a Realtor. We had a positive buy and sell experience with Ross and was by far the best Realtor we have worked with. Ross gave us great guidance and made both processes as smooth as possible.

    We are thankful for his work efforts and for sure will recommend him to all who are in need of a Realtor. We love our new home!

  • "We Would Certainly Work with Ross Again!"

    Ross made selling our townhome so easy for us. He was able to coordinate an army of subcontractors (paint, carpet, landscape, general repairs, staging, photography, and probably others) in very short window of time to get the house ready for the market. He was very responsive to all of our questions and comments and always carried a warm smile. Ross was also flexible with times meeting times to fit it into our busy schedules.

    We would certainly work with Ross again and will pass on our highest recommendations to our own friends and family.

  • " I Wholeheartedly Recommend Him!"

    I met Ross at an open house he was hosting during an exploratory trip to Seattle. I had looked at quite a few houses that trip and was not ready to buy, but just wanted to get an idea of what the market was like. I was impressed by Ross's knowledge, candor, and lack of hard sell tactics, and knew at that point that I wanted to work with him when we were ready to move.

    I'm so glad I kept his card. Ross quickly learned what my wife and I liked and valued in houses, and found us appropriate listings. We wanted to see every house that seemed like a possible fit, and he was always happy to show us. He kept us feeling positive but was also realistic about the market, and cautioned us against settling for a house that didn't meet our needs.

    Most of the homes that fit our taste and budget were older, and many of them were in need of remodeling or more serious work. Ross's knowledge of remodeling and the underlying systems of houses -- foundation, electrical, plumbing, etc. -- was invaluable and gave us the confidence we needed to buy a house that wasn't already entirely fixed up.

    When we found the right house, it was during a fast-moving seller's market where most listings had multiple offers. Ross knows how to craft a strong offer and helped us put together a mortgage/escrow team that got our offer accepted and closed. We ended up with a nicer house and better location than we thought possible, and I am confident that it is Ross's skills that gave us the edge to make it happen. I wholeheartedly recommend him to anyone who wants to buy real estate in Seattle!

  • "Thanks for All Your Hard Work!"

    Thanks for all your hard work and for sticking with us during a trying closing process.

  • "Thanks, Ross, You Made Our Experience Great!"

    Ross is a stellar real estate broker who goes the extra mile for his clients. We just purchased our first ever home (in Ballard) and Ross guided us through this difficult market with wisdom and patience as we conducted our search. He was recommended by our loan officer at Homestreet (Gail Bean, also great), who mentioned he has a high success rate at winning offers in our competitive market. He is low pressure, extremely knowledgeable of the Seattle market and neighborhoods, and, frankly is a genuinely a nice guy. We felt like we were in capable hands as Ross really sought to identify our needs and find the right home to meet those needs. He was always available to meet us when we wanted to look at a home, and on short notice. When we finally found our home after several months of searching, Ross pulled out all the stops and was able to get the sellers to accept our offer (among several others) even though it ultimately was not the highest offer. Ross' background is in construction, so he has a great eye for looking at the older housing stock in Seattle and we appreciated his knowledge as we considered various renovation projects in each of the homes we looked at.

    To give you an idea of how Ross goes above and beyond for his clients - we decided to refinish our hardwood floors before moving in to our new place, and Ross helped schedule and solicit bids from contractors on our behalf. He also made sure to coordinate their appointments during the same day as the bank appraisal, when the current owners would be out of the home. He has continued to help our transition into our new home by giving us referrals for various contractors, movers, and even offered to introduce us to a colleague of his who lives on the same street as our new home and who has a child that is close in age to our son.

    We can not recommend Ross enough will definitely be referring our friends and coworkers to him, and plan to use him as our broker for any future real estate transactions. Thanks, Ross, you made our experience great!!

  • "Thanks So Much for All of Your Hard Work!"

    Thanks so much for all of your hard work. The late night calls, questions, and support didn't go unnoticed. We will be recommending you all over the place. Mario and I are over the moon about the new house and we know without you we might not be there now. We love you! Thanks again.

  • "Thank You Rachel!"

    This was our first home purchase and Rachel made the process so clear to us. She took our requirements and found the perfect house for us. She was always optimistic about finding the perfect place and during the process offered guidance on how to get what we wanted. She is an asset to Lake and an excellent example of the perfect realtor. Thank you Rachel!

  • "Excellent Job!"

    We love Ross! Excellent job!

  • "Thanks, Ross!"

    Ross was great to work with. As first time homebuyers he expertly explained and taught us tons about the process, houses, and even provided some great tips for home improvement ideas.

    We feel truly lucky to have such an informative, thorough, and level-headed agent to work with throughout the process. Because of Ross, our homebuying process was way easier than we expected it to be.

    Thanks, Ross!

  • "Thank You, Friend!"

    Ross went above and beyond the expectations of a buying and listing agent! He was professional and knew when to listen and when to act. Thank you, friend!

  • "Thanks for Helping Us Sell Our House!"

    Thanks for helping us sell our house and find one all in a pretty tight timeline! We feel like you made the process as smooth as could be, without ever making us feel rushed. We also appreciated the way you helped us figure out what we were looking for, and our sense of style and design jibed well with yours.

  • "Thank You Ross!"

    Ross was extraordinary to work with! He definitely went the extra mile to make sure we were comfortable with the sale of our house. It all went smoothly and sold very quick. We would not hesitate to recommend his services. He took the stress out of a stressful situation and we'll be forever grateful! Thank you Ross!

  • "Ross is One of the Best!"

    Ross is one of the best. I've been through the buying process before, however, this time it was selling AND buying. Negotiating the difficult Seattle market, my insane schedule, plus a tight budget didn't even seem to bother him a bit. Ross listens to his clients, taking into account the lifestyle, financial means, and individual needs and constructs a plan that puts as little stress on his client as possible.

  • "She Truly Listened to Our Needs!"

    My family and I are in compete agreement - we would work with Rachel again in a heartbeat if we could. We were very sad to leave our much beloved home and neighbors, and Rachel was extremely sensitive to how difficult the decision was for us. She truly listened to our needs and showed up on Team Us over and over again, even long after we moved into what we now realize is the home that was meant for us all along.

    We were selling a house that we bought as a fixer upper but hadn't been able to complete all of the renovations we intended. Rachel's vision helped us see past our to-do lists and transformed our house into a real stunner when it came time to put it on the market. This vision also helped us see that our house really was meant for a different family, which made the tough choice to move a little easier.

    We were selling at a period when all the real estate new stories were discussing a cool down of the Seattle market, and we were a little concerned about how long the property would take to sell. But with Rachel's expertise, we prepared the home in exactly the right way and listed at exactly the right time to get us several offers with escalation clauses. The offer review meeting was a whirlwind, and Rachel was completely invested in our future every moment. She answered our questions in ways we could understand and helped us choose the offer that would make us happy. We found the best new owners for the house we loved, and new neighbors for friends we loved as well.

    When it came time to buy, Rachel was our fiercest ally and defender of the goals we came to her with on our first meeting. I am the kind of girl who falls in love with nearly every house. I saw the good in everything. Rachel was ever optimistic and pragmatic, though, pointing out problems I was keen to overlook because I just wanted to buy a house. I walked away from so many viewings with a heavy heart, wondering how long it would be until I got to call someplace home again. But Rachel often said "You can do better," and I knew she was right, even if it made me sad at the time.

    We walked away from one house after we couldn't come to an agreement with the seller after the inspection revealed issues that could have been very expensive to fix. Going through the process of an offer, an inspection, and a rescinding of the offer with Rachel made me appreciate her expertise so much. I knew she wanted us to be in the exact right place, even if it took awhile to find it.

    We finally did find our house, and we knew it from almost the moment we stepped through the door. With the work we had done before to put together our previous offer, Rachel was able to spring into action at lightning speed. Our offer was accepted the same day the house was listed, and Rachel was so excited to share with us the news.

    It's been a year since Rachel helped take us make this huge change in our lives, and I couldn't be happier. I have recommended her to all of my friends. I adored working with Rachel and if I ever have an opportunity to work with her again, I will jump at it. She is absolutely professional, but even moreso, she is utterly human. She sees your vision of the future and does everything she can do land you exactly where you're meant to. Rachel is the kind of agent who knows she's not just buying and selling homes; she's helping people live their very best lives. She takes her job seriously, and I can't thank her enough for it.

    PS, my daughter (9) says Rachel is "a great lady." So there's another vote of confidence.

  • "I'm Glad I Met You! Thanks for All Your Help!"

    I'd give you 5s on a few more things as well:

    Staying within my price range and not trying to "up-sell" me

    Making me feel like you had my best interests at heart by talking me out of a condo with high HOA dues and into a TH with better potential for re-sell value

    Being knowledgeable about the market, Seattle neighborhoods, and all the "working parts" of a house-- roof, sewers, heating, plumbing, electrical, etc.

    Being enthusiastic, patient, and down to earth and fun to be with-- and very chivalrous as well-- opening doors, picking me up, making me feel like you were my friend as well as my agent. I'm glad I met you! Thanks for all your help.

  • "Thank You Again!"

    Thank you again for all you helped us accomplish with our house sale!

  • "I Would Definitely Use Rachel As My Selling Agent!"

    I was referred to Rachel as my real estate agent from my brother, who is an agent in Phoenix, AZ. Overall I found Rachel to be incredibly helpful and genuine. She worked with me and my fiancé over a period of several months to find the right house. She also was incredibly flexible given my hectic schedule working in the US Army. She kept us informed on all matters regarding our house closing--which was rather stressful for me because I was deployed to Thailand. I would definitely use Rachel as my selling agent and refer others as well.

  • "Thank You So Much for Guiding Us!"

    Thank you so much for guiding us through this difficult market with wisdom and patience. You went above and beyond.

  • "Happy to Be a Reference Anytime! "

    Superb job considering long-distance negotiations and difficult seller.

    Happy to be a reference anytime!

  • "We Will Definitely Be Referring Our Friends to You!"

    We really appreciate the hard work you put into getting us this home- you definitely went the extra mile (especially helping me schedule my hardwood floor contractors!) We are very pleased with our purchase. We will definitely be referring our friends to you when they look for a home.

  • "Above and Beyond the Call of Duty!"

    Excellent job, Ross! Really appreciate your help-- above and beyond the call of duty!

  • "Ross Was Great!"

    Ross was great. He really went the extra mile for me and provided invaluable advice throughout the sales process.

  • "Without Rachel We Would Not Have Our Home!"

    110% satisfied customers and we'd recommend Rachel to absolutely anyone, even the Pope!

    Rachel never stopped listening and that was so important; she was also tremendously responsive to our every communication. Thank you again, Rachel!

    Rachel Miletich
    Luke Collova
    Seattle's current real estate market is an absolute disaster for buyers. Luckily we had Rachel working for us. She was extremely helpful throughout the entire process. Not only did she make herself available to view homes on our schedule, but she answered our questions and explained all the processes to us. When it came time for making offers and negotiation it was clear that we had a real asset on our team. Ultimately I am convinced that without Rachel we would not have our home.

See how Ross & Rachel can help with your real estate needs!

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Ross & Rachel

Ross & Rachel

Lake & Company Real Estate

Our office is located at 7801 Green Lake Drive North.
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